Privacy Policy

Vylor Marketing Privacy Policy

This Privacy Policy explains how Vylor Marketing ("we," "us," "our," or "Company") collects, uses, shares, and protects information when you use our website at https://vylormarketing.com and our AI-powered marketing services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

From Business Clients: Names, email addresses, phone numbers, business information, payment details, customer lists, call scripts, and marketing materials.

From End Users (Your Customers): When our AI assistants interact with your customers, we collect names, contact information, service requests, call recordings, chat transcripts, and appointment details.

Automatically Collected: IP addresses, browser information, website usage data, cookies, and service performance metrics.

2. How We Use Your Information

We use collected information to:

Operate AI voice assistants and chatbots on your behalf

Process customer inquiries and schedule appointments

Improve and train our AI systems using anonymized data

Process payments and provide customer support

Send service updates and marketing communications (with consent)

Comply with legal obligations

AI Training: We may use anonymized conversation data to improve our AI systems. We do not share identifiable information with third-party AI providers for general model training.

3. How We Share Your Information

We do not sell your personal information. We share data only with:

Service Providers: GoHighLevel (CRM), Twilio (phone services), OpenAI (AI processing), payment processors (Stripe), cloud hosting providers, and analytics services (Google Analytics). These providers are contractually required to protect your data.

Legal Requirements: We may disclose information to comply with laws, respond to legal requests, or protect our rights.

With Your Consent: We may share information when you give us explicit permission, such as for case studies or testimonials.

4. Data Retention

Client account data retained while your account is active plus a reasonable period after

Call recordings and transcripts retained for 90 days to 1 year

Anonymized data may be retained indefinitely

Data deleted within 30 days upon request (unless legally required to retain)

5. Your Privacy Rights

You have the right to:

Access and receive a copy of your personal information

Correct inaccurate or incomplete information

Request deletion of your data

Opt out of marketing communications

Object to certain data processing activities

To Exercise Your Rights: Contact [email protected]. We respond within the timeframes required by law.

6. Data Security

We implement security measures including:

Encryption of data in transit and at rest

Secure data storage with access controls

Regular security audits

Limited access to authorized personnel only

No system is completely secure. We cannot guarantee absolute protection of data transmitted over the internet.

7. Cookies

We use cookies to improve website functionality and understand usage patterns.

Types: Essential cookies (required for site function), analytics cookies (Google Analytics), and marketing cookies.

Your Choice: Control cookies through browser settings. Disabling cookies may affect functionality.

8. Call Recording

Calls handled by our AI voice assistants may be recorded for quality assurance, training, and legal compliance. Recordings are stored securely and typically retained for 90 days to 1 year.

9. Third-Party Services

Our services integrate with third-party platforms. We are not responsible for their privacy practices. Review their privacy policies separately.

10. Children's Privacy

Our services are not intended for anyone under 18. We do not knowingly collect information from children. If we discover we've collected such data, we delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in the United States. For EU/EEA users, we comply with GDPR and use appropriate safeguards for international transfers.

12. Marketing Communications

We only send marketing emails with your consent. Unsubscribe anytime by:

Clicking "unsubscribe" in any marketing email

Emailing [email protected]

Updating your account preferences

We may still send transactional messages (account updates, billing notifications, security alerts).

13. Data Breach Notification

We will notify you within 72 hours of discovering any data breach affecting your personal information via email to your registered address.

14. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent website notice. Continued use of our services after changes constitutes acceptance.

15. Contact Us

Questions about this Privacy Policy? Contact us:

Email: [email protected]

Phone: (469) 422-5767